Transdev Corporate Jobs

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Job Information

Transdev Head of Training Programs (AV Division - Phoenix, AZ) in Phoenix, Arizona


The person in this role will identify and monitor division training needs, plan, and implement training programs, policies, and procedures and manage a training team to fulfill those needs - with a focus on defensive driver training and CDL related training. He/She will lead the TAS defensive driving efforts.


  • Reviews and develops training programs and curriculums; suggests enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of the client, the organization, or the industry.

  • Manages training schedule and data models to ensure the most efficient use of trainer availability.

  • Manage the training team, hires as needed, evaluates performance of trainers and supervisors, conducts performance improvement plans and discipline as needed.

  • Ensures that training materials and programs are current, accurate, and effective.

  • Effectively manage training pipeline including upskill training of existing staff; also appropriately forecasting future training as there are fleet changes, mission additions, etc.

  • Maintains knowledge of new methods and techniques for training, and training requirements applicable to the organization and/or industry; to include content, appropriate training equipment that may be needed and locational needs for training.

  • Identifies problems and opportunities such as operational changes or industry developments that training could improve. Advise GM and TAS leadership on recommendations based on findings.

  • Collaborates with and provides input on selecting vendors and third-party training providers to arrange training, as appropriate.

  • Ensures that training milestones and goals are met while meeting operational needs

  • Ensure training compliance with state and federal regulations, as well as requirements of Transdev’s clients, to include DOT requirements, CDL requirements, FMCSA requirements/regulations;

  • Monitor driver/operator qualification file;

  • Ensure all locational TAS employees (including all active operators) are trained on all safety policies and procedures, and that training is properly documented;

  • Perform accident investigation and remediation training; enhance/update training as needed and properly document;

  • Capable of responding quickly to changing and potentially high-pressure environments in a calm and reassuring manner;

  • Provide concise, clear, and accurate verbal and written feedback regarding the proper way;

  • Collaborate with peers to create and update policies related to training and operations;

  • Report on training team performance and accomplishments;

  • Communicate and collaborate with Transdev’s clients on training implementation.

  • Identify, analyze, and interpret trends or patterns in complex data sets to determine data accuracy/quality and communicate findings early.

  • Extract and analyze data to support business initiatives.

  • Other duties as required


Education, Licensing, and Certifications Required :

  • Must be 21 years old;

  • Bachelors Degree (preferred but not required) in a related field such as Business, Logistics, Transportation or related field

Experience :

  • Minimum of 15 years of transportation management and/or training management experience. Additional experience is preferred;

  • Significant experience with driver training and CDL experience

  • High proficiency with a laptop computer and GSuite apps (i.e. Gmail, Hangouts, and Driver, including Sheets and Docs); and

  • Proficiency with using a touchscreen smartphone (Android preferred by not required).

Skills and Knowledge Required:

  • Intermediate knowledge of Microsoft Office (i.e. Word, Excel, PowerPoint) and/or Google Suite (i.e. Google Docs, Spreadsheet, Presentation)

  • Working knowledge of performance management/monitoring systems;

  • Working knowledge of federal and state safety laws, particularly DOT, OSHA and FMCSA standards desirable;

  • Strong ability to analyze and identify risk trends, problems and solutions;

  • Ability to express ideas clearly and concisely using appropriate mediums (face-to-face or electronic communication), listen effectively, demonstrate understanding, and clarify meaning for others;

  • Ability to analyze, define, diagnose, and resolve problems based on sound logic and rationale;

  • Ability to develop, coach, and mentor others including the ability to provide development experiences, advise, and teach to prepare others for effective job performance;

  • Ability to interact cooperatively and collaboratively with others as a team, including those holding opposing views and goals;

  • Ability to deliver results with self-initiative in a dynamic and often ambiguous environment

  • Understand and apply meaningful operations and safety performance metrics;

  • Ability to lead and influence;

  • Ability to plan and execute events, safety meetings, accident review meetings, and safety celebrations;

  • Develop and communicate informative presentations and strategies to gain understanding and consensus; and

  • Ability to produce reports, business correspondence, and procedure manuals

  • Must maintain regular and acceptable attendance including domestic travel up to 50% of the time based on business need. Must be available and willing to work such weekends and holidays to support business needs.

  • Ability to work in a fast-paced constantly evolving environment.

The job duties, elements, responsibilities, skills, functions, experience, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. Transdev reserves the right to revise this job description at any time.

Must submit to a drug test and background check

Physical Requirements:

  • Frequent standing, walking, sitting,

  • Use hands, fingers; handle, or feel; and talk or hear; climb stairs and/or ladders.

  • Occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

  • Must be able to occasionally lift and/or move up to 75 pounds.

  • Must use close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

  • Most work is accomplished indoors and outdoors or well-ventilated facilities; and

  • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

About Transdev:

Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

_EEO is the Law Poster:

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.

Job Locations USA-AZ-Phoenix

Posted Date 2 months ago (9/28/2021 6:16 PM)

Requisition ID 2021-15779

Position Category Management & Above

Internal Code #TNA

Internal Reference 560

Internal Code 3 Ind1

Company/Division Alternative Services