Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming. The position is responsible for all aspects of the Curbside Ambassadors service element of the City of Phoenix (COP) Aviation Rental Car Shuttle agreement. This includes policy enforcement, employee training and scheduling, general administration duties, and payroll. This position directly interacts with customers in support of the airport terminals and Consolidated Rental Car Center (RCC) operations. It helps determine customer and client satisfaction levels.
Responsible for the training and development of Curb Ambassador personnel to meet all Transdev Transportation and Phoenix Sky Harbor Airport standards and requirements.
Coordinates and directs operators and busses as needed at the terminals and the Rental Car Center.
Oversees Ambassadors ensuring they meet and greet customers, provide assistance with baggage at loading and unloading locations, and provides information and direction associated with airport services provided.
Communicates with Transdev Control Center and Transportation Manager on matters related to the operation and facilitation of service for the traveling public.
Works with Transdev Transportation Manager to ensure the efficient utilization of Curb Ambassador resources.
Ensures compliance with all Airport rules and regulations and ShuttlePort standard operating procedures.
Ability to successfully multitask in a fast paced environment.
Ensures Ambassador efficiency is met on a daily basis.
Other duties as assigned.
High school diploma or equivalent, such as GED, required.
College degree preferred, but not required
Two (2) years of relevant customer service leadership experience
Two (2) years of experience in an Airport setting
Skills and Knowledge Required:
Ability to read, write, and communicate in the English language
Ability to create memos and other correspondence
Strong communication, organizational, and problem solving skills
Ability to use Microsoft products
100% of work is accomplished indoors and in air conditioned or well ventilated facilities
Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities.www.transdevna.com
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
_EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm_
Drug free workplace
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.
Job Locations US-AZ-Phoenix
Posted Date 1 week ago (10/14/2021 1:03 PM)
Requisition ID 2021-15902
Position Category Management & Above
Internal Reference 630
Company/Division Transdev Services