Transdev Corporate Jobs

ut in their cities. <a href="https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.transdevna.com%2F&amp;data=02%7C01%7CCharles.Bretz%40transdev.com%7C08b79925ec58490f496d08d85125f037%7Cb4518aa80d3e4d10bc774cd7dede3446%7C0%7C0%7C637348570678774774&amp;sdata=6CzUk2arCnblOzzo8YiGYdpkvMDbnU9N7dl1l9vn9GE%3D&amp;reserved=0" target="_blank" rel="noopener">www.transdevna.com </a></p><p style="margin: 0px;"></p><p style="margin: 0px;"></p><p style="margin: 0in;"><em>The physical
s the Law Poster: </em><a href="http://www1.eeoc.gov/employers/poster.cfm" target="_blank" rel="noopener">http://www1.eeoc.gov/employers/poster.cfm </a></p><p style="margin: 0in;"></p><p style="margin: 0in;"><em>Drug free wo
sit our website at </em><a href="http://www.transdevna.jobs" target="_blank" rel="noopener">www.transdevna.jobs </a></p><br><br><strong>Job Locations </strong><i>

Job Information

Transdev IT Support Technician II in Lombard, Illinois

Overview

The IT Support Technician II role is to provide technical support and assistance to end-users of all levels, with a broad variety of software and hardware issues. This position requires a great attitude, above average communication, analytical skills, and problem-solving skills to provide first and second-tier technical support, as well as, the ability to research, resolve and escalate IT issues when necessary.

Responsibilities

  • Provides first-line support services to both local and offsite customers with technical problems and requests including connectivity, access, computer hardware, operating system, and software application functions.

  • Enter all incidents and requests into the Service Desk ticketing system, and update tickets accordingly in a timely fashion to meet SLA’s.

  • Provides ticket status updates to management and customers.

  • Follows documented operating procedures and customer service guidelines for IT Service Desk support.

  • Responsible for user account management in Active Directory and within applications, including adds, changes, and deletions in accordance with defined policies and procedures.

  • Strictly adhere to all escalation procedures to ensure all problems are resolved in a timely manner and with the highest level of customer service.

  • Perform computer Imaging and coordination of the deployment of new Windows 10 desktops and laptops.

  • Support Apple and Android mobile devices for end users.

  • Provide training to customers and Jr. level support technicians.

  • Assist with projects and tasks outside of Service Desk Support when needed. Some travel may be required to troubleshoot, setup and configure infrastructure at multiple locations throughout the US.

  • Operations of Transdev are 24 X 7 so occasional evening or weekend work may also be required to meet deadlines or meet support needs. After hours support is also required approximately every 6 weeks.

  • Hours are 7am-4pm M-F with subject to change depending on business need.

  • Other duties as required.

Qualifications

Education, Licensing, and Certifications:

  • Certifications such as A+, MCP, MCSA, MCSE, MCITP, HDI preferred but not required.

Experience:

  • 3+ years’ experience in IT corporate service desk support, Windows OS/Office software and ticketing systems.

Skills and Knowledge Required:

  • Knowledge of Windows desktop operating systems across computing platforms (laptops, tablets, and desktop computers). Fielding, diagnosing, and troubleshooting incoming customer requests and incidents via the phone and e-mail. (Mac experience a plus)

  • Demonstrated excellent communication, technical and analytical skills

  • Experience working with customers possessing varying degrees of technical aptitude. Both at corporate office and remotely.

  • Excellent communication and interpersonal skills with the ability to build rapport with corporate and off-site users.

  • Ability to manage own time and schedule own tasks. Must take the initiative to work efficiently without constant supervision and direction.

  • Demonstrated resourcefulness, initiative, and analytical abilities.

  • Knowledge of relevant call tracking and ticket management applications.

  • Well versed in using and supporting Microsoft Office 365 and Multifactor Authentication. Notably Microsoft Windows, Word, Excel, Outlook, SharePoint, and Teams.

  • Solid background and administration in MS Office 365, Active Directory and Exchange Server.

  • Troubleshoot a variety of hardware, software, and network issues both on-site and utilizing remote tools.

  • Practical understanding of Group Policy, Active Directory, DNS and DHCP.

  • Basic knowledge of PowerShell, Batch or Visual Basic Scripts.

  • Knowledge of troubleshooting network connections, printers, share permissions and devices.

  • Appreciation for security practices and policies.

  • Experience creating and maintaining training documentation, procedures, and knowledge base articles.

Skills and Knowledge Preferred:

  • Understanding of ITSM and ITIL framework a plus but not required.

  • Travel requirement outside of immediate area:up to 25%

About Transdev:

Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities.www.transdevna.com

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

Drug free workplace

For more information please visit our website at www.transdevna.jobs

Job Locations USA-IL-Lombard

Posted Date 3 weeks ago (5/3/2022 4:34 PM)

Requisition ID 2022-22223

Position Category Information Technology (IT)

Internal Reference 907

Company/Division Transdev Inc. (Corporate)

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